You only have one chance to make a great first impression. Our team will get you there. We will manage the entire pre-opening process for a fixed fee. Or, we'll guide your team through selected actvities:

• Sales & Marketing
• Hiring and Training
• Finance, Accounting & IT
• Operations organization
• Standards and SOP's Development
• Building Systems and Maintenance
• FF&E and OS&E procurement and installation
• Coordination with Contractors and Project Management

Take service to the next level and make your guest experience truly memorable. We'll show you how, and give you the tools:

• state of the union analysis...where are you now?
• provide a report of recommended changes
• conduct on-site training for line level and above (3-5 days)
• train line staff to engage with guests and ask for referrals
• develop jobs and compensation programs which attract the best and most passionate talent
• remove processes that interfere with memorable service
• develop custom checklists and standards which facilitate guest interaction
• create efficiencies which lead to better relationships with your guests
• develop internal feedback systems which encourage input

Your goal is to be different...remarkably different. We'll help you:

• create remarkable guest experiences
• develop a compelling story
• choose the right audience
• spread the word through relationships...with the media, guests and your staff
• enable your biggest fans to rave about you
• harness the power of new social media tools like blogs and RSS
• use guest and employee generated content to connect with your audience
• improve your website to improve sales conversion
• build an important asset...permission to talk with your guests